Conflict Resolution for Project Managers - Strengthen Your Leadership and Communication Skills

Conflict Resolution for Project Managers - Strengthen Your Leadership and Communication Skills

DurationDelivery NamePriceQty 
12:00On-Demand LearningUSD $850.00
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Basic project management training or equivalent experience

Course Level



The human factor is a major challenge in every project. If conflicts and negative behavior are affecting your team’s ability to work cooperatively toward its goal, then this workshop is a must for you!

Successful people must, as Stephen Covey suggests, “be proactive, think win-win, seek first to understand and then to be understood.” This workshop provides you with the day-to-day tools to become a highly successful person and leader.

The goal of this course is to provide participants with the skills to set the context for and diagnose specific conflict situations; then, to evaluate and implement “enlightened” (win/win) solutions.

Who Should Attend

This two-day workshop is designed for project and team leaders, executives, supervisors, managers, union leaders, program managers and anyone who wants to be more successful in working with others.

Performance Focus

Each participant practices building personal mastery in:

  • Achieving a personal conflict paradigm shift
  • Aligning conflict stakeholder’s expectations
  • Agreeing on specific path to conflict resolution
  • Identifying demands versus needs in the context of a common objective
  • Neutralizing potential resistance and surfacing assumptions
  • Addressing barriers and generating solutions
  • Agreeing upon a win/win solution
  • Developing a plan to implement the solution
  • Harnessing the value from the conflict and celebrating the results
What You Will Learn

You’ll learn how to:

  • Describe the three stages of an “enlightened” conflict resolution process
  • Explain how selected personal and interpersonal leadership theories and techniques support this process
  • Identify specific points, where project management techniques complement the “enlightened” process
  • Practice selected techniques to achieve declaration and definition outcomes
  • Develop and pursue a personal action plan for improving your ability to achieve disposition outcomes
Course Overview

Getting Started

  • Introductions
  • Course structure
  • Course goal and objectives

Foundation Concepts

  • Successful project team relationships
  • Conflict and project team performance
  • Traditional conflict resolution approaches
  • A more structured approach to conflict resolution – Theory of Constraints
  • Enlightened conflict resolution process

Declaration Stage

  • Declaration stage overview
  • Personal commitment
  • Common ground
  • Accepted process
  • Practicing declaration

Definition Stage

  • Definition stage overview
  • Conflict containment
  • Exposed barriers
  • Potential solutions
  • Practicing definition

Disposition Stage

  • Disposition stage overview
  • Solution synergy
  • Solution roadmap
  • Stakeholders’ enlightenment
  • Practicing disposition


  • What did we learn, and how can we implement this in our work environments?

Project Management Institute (PMI)® Professional Development Units (PDUs)

Technical Leadership Strategic Total
Project Management Professional (PMP)® 0 6.00 6.00 12.00
PMI Program Management Professional (PgMP)® 0 6.00 6.00 12.00
PMI Agile Certified Practitioner (PMI-ACP)® 0 6.00 6.00 12.00
PMI Scheduling Professional (PMI-SP)® 0 6.00 6.00 12.00
PMI Risk Management Professional (PMI-RMP)® 0 6.00 6.00 12.00
PMI Portfolio Management Professional (PfMP)® 0 6.00 6.00 12.00
PMI Professional in Business Analysis (PMI-PBA)® 0 6.00 6.00 12.00

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