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Facilitation Skills for Business Analysts - Communication and Problem Solving

Facilitation Skills for Business Analysts - Communication and Problem Solving



DurationDelivery NamePriceQty 
18:00On-Demand LearningUSD $1250.00
 
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Prerequisites

No prerequisites: this course is suitable for both novices and experienced people who need to elicit business requirements or solve business problems.

Course Level

Novice/Advanced

Description

Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills.

Who Should Attend

It is important for you to attend if you: 

  • Work as a business analyst 
  • Define and manage requirements through the development life cycle
  • Elicit information from stakeholders to define requirements 
  • Solve business problems 
Performance Focus
  • Business analysis 
  • Defining solutions to business problems
  • Requirements elicitation 
  • Facilitation of meetings 
  • Negotiation skills and techniques
  • Decision analysis 
What You Will Learn

Upon completion, participants will be able to:

  • Acquire information necessary to the definition of requirements  
  • Conduct a requirements information-gathering session
  • Identify alternate solutions to business problems 
  • Get agreement that the solution is usable in the business environment 
Course Overview

Foundation Concepts

  • The role of the business analyst
  • An introduction to the IIBA® BABOK® Guide
  • The business analyst and the product/project life cycle (PLC)
  • Facilitation skills for the business analyst

Requirements Communication through Business Analysis Planning & Monitoring and Enterprise Analysis

  • An introduction to the communication process 
  • Addressing basic communication challenges 
  • Planning business analysis communication 
  • Communication and BABOK® Guide tasks 

Targeted Elicitation Techniques

  • Synergy between requirements communication and targeted elicitation techniques 
  • Preparing for elicitation
  • Cornerstone targeted technique: interviews
  • Other targeted elicitation techniques
  • Related general communication skills (listening and empathy)

Group Elicitation Techniques 

  • Synergy between requirements communication and group elicitation techniques
  • Cornerstone group elicitation technique – requirements workshops
  • Other group elicitation techniques
  • Related general communication skills – meeting management best practices
  • Related general communication skills – facilitating best practices

Process / Model-based Elicitation Techniques

  • Synergy between requirements communication and process / model-based elicitation techniques
  • Process / model-based elicitation techniques
  • Related interpersonal skills – problem solving and decision making

Investigative Elicitation Techniques 

  • Synergy between requirements communication and investigative elicitation techniques
  • Cornerstone investigative elicitation technique – document analysis
  • Other investigative elicitation techniques   
  • Summary of elicitation techniques by usage in the requirements process 

Using Presentations, Structured Walkthroughs, and Influencing Skills 

  • Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks  
  • Cornerstone technique – structured walkthroughs 
  • General communication skill – presenting
  • Related interpersonal skill – influencing

Special Facilitation Skills – Negotiating and Mediating

  • Negotiating
  • Mediating

Summary

  • What did we learn, and how can we implement this in our work environments?

This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™).  

Learn more at www.iil.com/bacp.




Project Management Institute (PMI)® Professional Development Units (PDUs)

Technical Leadership Strategic Total
Project Management Professional (PMP)® 0 18.00 0 18.00
PMI Program Management Professional (PgMP)® 0 18.00 0 18.00
PMI Agile Certified Practitioner (PMI-ACP)® 0 18.00 0 18.00
PMI Scheduling Professional (PMI-SP)® 0 18.00 0 18.00
PMI Risk Management Professional (PMI-RMP)® 0 18.00 0 18.00
PMI Portfolio Management Professional (PfMP)® 0 18.00 0 18.00
PMI Professional in Business Analysis (PMI-PBA)® 0 18.00 0 18.00

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