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ITIL® Awareness Course - Key Principles for a Quality IT Infrastructure

ITIL® Awareness Course - Key Principles for a Quality IT Infrastructure



Course TitleDurationDelivery NamePriceQty 
ITIL® Awareness Course - Key Principles for a Quality IT Infrastructure 3:00On-Demand LearningUSD $250.00
 
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Prerequisites

No previous knowledge of ITIL® is required to complete this course.

Course Level

Basic

Description

This ITIL® Awareness course is designed to enable participants to understand the overall structure of ITIL®. The course uses an example that follows a business idea from inception to production. 

Who Should Attend

ITIL® Awareness is primarily targeted at: 

  • Individuals at all levels in a company (including Executive Management) who do not require ITIL® Foundation certification but still require a fundamental understanding of the ITIL® framework and how it may be used to improve the quality of IT Service Management within an organization 
  • IT professionals that are working within an organization that has incorporated, or will be incorporating, the ITIL® framework in order to provide better IT services 
  • All other staff involved in delivering IT services that use the ITIL® methodology 
Performance Focus
  • Service Management and the importance of ITIL® 
  • Business and IT integration 
  • The importance of Service Operation and Service Transition phases 
  • Service Design 
  • Service Strategy 
  • Continuous Service Improvement
What You Will Learn

Upon completion, participants will be able to:

  • Demonstrate knowledge and understanding of an internationally recognized, best practice framework, that if correctly adopted and adapted, will help the organization create a more structured value-add IT infrastructure in order to better meet the demands of its customers’ business objectives  
Course Overview
  • Session 1: Introduction and Service Management as a Practice 
  • Session 2: Service Strategy 
  • Session 3: Service Design 
  • Session 4: Service Transition 
  • Session 5: Service Operation 
  • Session 6: Continual Service Improvement, ITIL® Certification Path, ITIL® Implementation and Summary 

ITIL® is a registered trade mark of AXELOS Limited.




Project Management Institute (PMI)® Professional Development Units (PDUs)

Technical Leadership Strategic Total
Project Management Professional (PMP)® 1.00 1.00 1.00 3.00
PMI Program Management Professional (PgMP)® 1.00 1.00 1.00 3.00
PMI Agile Certified Practitioner (PMI-ACP)® 0 1.00 1.00 2.00
PMI Scheduling Professional (PMI-SP)® 0 1.00 1.00 2.00
PMI Risk Management Professional (PMI-RMP)® 0 1.00 1.00 2.00
PMI Portfolio Management Professional (PfMP)® 0 1.00 1.00 2.00
PMI Professional in Business Analysis (PMI-PBA)® 0 1.00 1.00 2.00

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