Facilitation Skills for Business Analysts

Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle.

This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills.

IIL is an Endorsed Education Provider™ with the International Institute of Business Analysis (IIBA®).


No prerequisites: this course is suitable for both novices and experienced people who need to elicit business requirements or solve business problems.



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agile 2018