ITIL® Foundation

This ITIL® 2011 Foundation course is designed to enable participants to understand the key principles, processes, functions, roles, and benefits that enable Service Management staff to deliver and support quality IT services to its customers.

The course covers: 

  • Service Management and the importance of ITIL
  • Business and IT integration
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continuous Service Improvement
  • Preparing to take and pass the ITIL Foundation exam

*Important Note for Virtual Course Participants: The ITIL Foundation exam will not be provided during the virtual sessions. Separate arrangements must be made by the participant to schedule this exam. Various options are available depending on the participants’ geographic location. Please contact your sales representative for further details.

IIL is an ITIL Training Organization accredited by PeopleCert on behalf of AXELOS.


Service Management knowledge is beneficial, however, previous knowledge of ITIL® is not required to complete this course. This is the entry level preparation for the ITIL qualification.



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agile 2018